Work At Home Agent – Making it Work
Learn the step by step process Purolator used to go from conception to reality in a short period of time. Discover the secrets of ensuring you cover all the elements of a successful transition from on site to Work At Home.
From people to technology and everything in between you will get a chance to learn and share best practices with Mike and other participants. Bring your questions and your experience and share in the interactive discussions.
As Director of Customer Care, Mike is responsible for Purolator’s two Customer Care Centres that are located in Montreal, Que. and Moncton, N.B. These responsibilities include customer support of all inbound calls, Live Chat, social media and other support functions.
Mike began his career at Purolator in 1992 as a frontline customer service professional and, since then, has held various positions of increasing responsibility. He has served in his current role for the past five years.
Mike holds a Bachelor of Commerce degree from Mount Allison University in New Brunswick.
Passionate about employee engagement, Mike ensures his employees are recognized for their dedication, commitment and hard work in providing customer service excellence.