Managing Change in a Disruptive World
In this session, hear how TekSavvy has successfully managed change in a world of new technologies and systems, and new attitudes in the service communities while sticking to their commitment of excellent customer service. Learn how TekSavvy is being proactive, anticipating and embracing the changes that come.
Join us for this interesting and valuable session and learn TekSavvy’s approach to Managing Change in a Disruptive World and how they’re pummeling through obstacles with their unique processes and practices.
Fraser McNaught has been creating consumer and business facing marketing strategies and advertising for 20 years. As Vice President of Marketing for TekSavvy he manages every form of customer facing communication and his department is integrated into the operations of the company’s inbound and outbound contact centre. Prior to joining TekSavvy Fraser worked for one of the earliest companies creating solutions for the future of the Internet of Things (IoT) translating complex technical solutions to investors, business and consumers. He has also been Vice President of Digital for one of Canada's best agencies he developed leading edge digital and traditional communications for top Canadian and global brands.