With so many Canadian organisations which have deployed Microsoft Office 365, customer service agents have not yet tapped into the potential offered by Microsoft. Solulan and BroadConnect are Microsoft partners helping Canadian organizations which have deployed Microsoft Office 365 to utilize Skype for Business as their Cloud PBX of choice coupled with a powerful Contact Center solution: Anywhere365. Supporting a native integration with enterprise-grade back ends such as Dynamics 365 (aka CRM Dynamics) or Salesforce.com, and fully available in the cloud, this powerful Contact Center solution will allow any organisation wanting to leverage the power of the Microsoft cloud to dramatically reduce operating costs and allow employees to take advantage of unified communications and remote collaboration by providing stellar service to YOUR customers.
Hassan Cheaito is the Sales Director at BroadConnect Telecom, a licenced Canadian carrier assisting Canadian customers in deploying the most innovative VOIP technologies since 2005. Being one of Canada’s leading providers for VOIP services from the outset, we have been delivering innovative products and services such as our pioneering Voice Over Private Internet to support advanced solutions for unified communications, multi-channel contact centers and mobile applications.