Hubbell Canada LP
Hubbell Incorporated began its journey in the late 1800’s when its founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. The commercial availability of electric power and advent of the light bulb created additional opportunities for Hubbell. With early patents for the “pull chain lamp socket” and “separable plug and receptacle,” Hubbell stepped into an era of creativity, inventing new ways to serve its growing customer base of businesses, manufacturers, utilities and homeowners.
Jason Bedford is the Manager of Service and Systems Productivity at Hubbell Canada. He is an accomplished contact centre senior leader with over 18 years of experience in managing peak performing teams and spearheading continuous improvement projects that positively impact customer satisfaction. Jason’s technical understanding helps him to leverage technology that improves team effectiveness, efficiency and accuracy. He has helped to successfully implement SAP in two businesses, and has deployed telephony and data network technology that creates efficiencies and improved customer experience.
He is an active member of the International Customer Service Association participating on the Advisory Council and more recently as the Vice President on the Executive Council. Jason believes that Customer Service is more than just a department, that it in fact is a culture that needs to be embraced by all. His spirited personality and passion helps him to communicate his message of operating with discipline while exceeding customer expectations.