A Customer-Centric Culture is the Foundation of a Successful Customer Experience Journey
Oxford Properties Group has played an active role in Canada’s major cities since completing our first development in Edmonton in 1960. Today, we have over $20 billion in assets under management across the country comprising 50 million square feet of Canada’s very best office, retail, multi-residential, industrial and hotel real estate. One number we focus on is “1 million”. This represents the number of customers we serve every day in Canada, and every interaction matters.
Supporting our world class real estate is our world class team. Oxford’s Canadian management platform is recognized for innovation, sustainability practices, service excellence and its industry-leading level of tenant satisfaction. We deliver world class customer service, and seeking new investment opportunities that allow us to meet these goals and deliver consistent returns to our shareholder and partners
Kimberly Train holds the position of Director, National Programs for Oxford Properties Group where she is responsible for the strategic leadership of the 310.MAXX customer service platform and Procurement of significant service contracts for Oxford managed assets across Canada. Kim successfully negotiates multi-year service agreements on behalf of Oxford’s assets across Canada from a position which highlights the importance of customer service to Oxford on behalf of our sites and the people who walk into our facilities every day.
Kim joined Oxford in 1997 and held positions in leasing, marketing, and project management prior to her current role. Kim has an honours bachelor degree from the University of Western Ontario in Urban Development (Geography) and spends most of her free time shuttling her thirteen year old twins to various extracurricular classes and tournaments.