Ontario Public Service - Ministry of Community and Social Services and Ministry of Children and Youth Services

The Ontario Public Service (OPS) is an organization that provides government services to citizens and promotes an innovative, diverse, eco-friendly and accessible workplace. The Government of Ontario includes ministries, agencies and Crown corporations. The workforce is made up of 60,000+ public servants; helping to develop and deliver policies and programs for the betterment of Ontarians.  

In striving to be a workplace where everyone feels welcomed, valued and respected; the importance of an open and transparent environment is paramount. Overcoming barriers to meaningful communication and improving clarity and understanding are among some of the key ingredients in fostering an effective workplace culture. 

About Michelle

Michelle Gittens has built her career in the Customer Service field for more than 20 years, primarily in the Telecom industry. She is the type of leader who inspires those around her, because of her leadership philosophies and advocacy for developing people. Michelle further enhanced her skill sets by becoming a certified Fierce Conversations® facilitator; working to enrich the way people communicate with each other. ​She is a practiced coach and mentor to numerous employees across organizations.  By creating strong and positive workplace cultures, Michelle has a proven track record in affecting transformational change.  

Michelle possesses a Master's Degree in Education, specializing in Workplace Learning and Change from the University of Toronto. As well as an Advanced Executive Certificate in General Management from Queens University.  

In 2013, Michelle joined the Ontario Public Service in the role of Director of Corporate Services supporting the Ministries of Community and Social Services and Children and Youth Services. She has been able to use her extensive skills and learnings to execute and deliver programs under her portfolio, managing and leading both process and cultural change.