20th Annual Customer Service Conference
  • Home
  • About Us
    • President's Letter
    • WHO & WHY ATTEND
    • Past Conferences
    • Contact Us
  • Agenda
  • Register
    • Venue & Accommodations
  • Speakers
    • Lynda Rose - Mary Kay Cosmetics
    • Kim Train - Oxford Properties
    • Lisa Frank - Legrand
    • Diana Eagen - Esker
    • Tamara Carlson - Whitchurch-Stouffville
    • Suzanne F. Stevens - YouMeWe
    • Erin Gray - Revera Inc.
    • Carmen Day - Woodbine Entertainment Group
    • Michelle Gittens - Ontario Public Service
    • Alison McBratney - CAA NEO
    • Tedde van Gelderen - Akendi
    • JP Saunders - Oracle
    • Charles Marcus
    • Jason Bedford - Hubbell Canada LP
    • Tracy Best - CIBC
    • Daniel Resnick - SATOV
    • Peter Nashed - Deloitte Consulting
    • Enzo Augimeri - Oakville Hydro
    • Mike Cooling - Purolator
    • Linda Kern - Cutting Edjj Consulting Ltd.
    • Bryan Fox - The Globe and Mail
    • Neli Gontier - Cutting Edjj Consulting Ltd.
    • Darrell Keezer - Candybox Marketing
    • Fraser McNaught - TekSavvy Solutions
    • Patsy Bertoia - FedEx Express Canada
    • Yves Dalcourt - Miele Canada
    • Ivan Kovacevic - NuVoxx
    • Rija Raharinosy - Solulan
    • Hassan Cheaito - BroadConnect Telecom
    • Todd Minor - Microsoft Stores Commercial Sales
    • Jessica Cryer - CSPN
  • Exhibitors & Sponsors
  • Home
  • About Us
    • President's Letter
    • WHO & WHY ATTEND
    • Past Conferences
    • Contact Us
  • Agenda
  • Register
    • Venue & Accommodations
  • Speakers
    • Lynda Rose - Mary Kay Cosmetics
    • Kim Train - Oxford Properties
    • Lisa Frank - Legrand
    • Diana Eagen - Esker
    • Tamara Carlson - Whitchurch-Stouffville
    • Suzanne F. Stevens - YouMeWe
    • Erin Gray - Revera Inc.
    • Carmen Day - Woodbine Entertainment Group
    • Michelle Gittens - Ontario Public Service
    • Alison McBratney - CAA NEO
    • Tedde van Gelderen - Akendi
    • JP Saunders - Oracle
    • Charles Marcus
    • Jason Bedford - Hubbell Canada LP
    • Tracy Best - CIBC
    • Daniel Resnick - SATOV
    • Peter Nashed - Deloitte Consulting
    • Enzo Augimeri - Oakville Hydro
    • Mike Cooling - Purolator
    • Linda Kern - Cutting Edjj Consulting Ltd.
    • Bryan Fox - The Globe and Mail
    • Neli Gontier - Cutting Edjj Consulting Ltd.
    • Darrell Keezer - Candybox Marketing
    • Fraser McNaught - TekSavvy Solutions
    • Patsy Bertoia - FedEx Express Canada
    • Yves Dalcourt - Miele Canada
    • Ivan Kovacevic - NuVoxx
    • Rija Raharinosy - Solulan
    • Hassan Cheaito - BroadConnect Telecom
    • Todd Minor - Microsoft Stores Commercial Sales
    • Jessica Cryer - CSPN
  • Exhibitors & Sponsors

MIKE COOLING

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Work At Home Agent – Making it Work

Learn the step by step process Purolator used to go from conception to reality in a short period of time. Discover the secrets of ensuring you cover all the elements of a successful transition from on site to Work At Home.
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From people to technology and everything in between you will get a chance to learn and share best practices with Mike and other participants. Bring your questions and your experience and share in the interactive discussions.

About Mike

As Director of Customer Care, Mike is responsible for Purolator’s two Customer Care Centres that are located in Montreal, Que. and Moncton, N.B. These responsibilities include customer support of all inbound calls, Live Chat, social media and other support functions.

Mike began his career at Purolator in 1992 as a frontline customer service professional and, since then, has held various positions of increasing responsibility. He has served in his current role for the past five years.

​Mike holds a Bachelor of Commerce degree from Mount Allison University in New Brunswick.
Passionate about employee engagement, Mike ensures his employees are recognized for their dedication, commitment and hard work in providing customer service excellence.


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This is CSPN’s dedicated 'Amaze Your Customer' Conference website.
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