Data: It's Not What You Have, It's How You Use It
You’ve got a Server full of Customer Data so how do you use what you’ve got to make tactical changes to your business? In this session, we will talk about four specific best practices that you can use to make improvements in your business tomorrow. Our expert in CX Strategy, Sean Keith, will profile four clients and their story, sharing a specific tactic that they employ to turn the voice of their customer data into tangible business improvements. Our aim is that these practices provide inspiration, and ensure they are relatable to your business.
Join us to learn the following:
With over 10 years experience as a Research Professional leading initiatives across industries and sectors, Sean Keith has built a repertoire of strategies and best practices regarding Operational CX Excellence. As a facilitator, Sean has worked across sectors with a range of clients from the International Labour Office of the United Nations to Wall Street. Recognized by the World Economic Forum as a Global Shaper, Sean has actively supported development initiatives in Toronto, leading research and developing best-practices. His focus has been on insights research, studying relations between emotions, values and consumer behaviour building on his graduate research in Emotion Theory and Philosophy of Mathematics at the University of Western Ontario. The combination of Research, Emotional Behaviours and Operational Excellence will give you perspectives on how to personalize your customers’ experiences and how to ensure your programs are set up for continued improvement.