WHO & WHY ATTEND?
Who Should Attend
- Senior Level VPs and Directors, who are accountable for strategic planning and alignment
- New and experienced Managers, who are responsible for operational and tactical planning
- Team Leads and Supervisors, who are in charge of day to day operations, coaching and monitoring
- Customer Service & Contact Centre Professionals, who are the faces and voice of the organization
- Training specialists
- Anyone charged with increasing customer loyalty, social media, operations, and marketing
Six Reasons to Attend the 2017 CSPN Conference
No matter how experienced you are in customer service, everyone can learn. This conference is about exposing a variety of points of view on essential business operations. It will make sure you don’t miss new ideas and trends that are relevant to you and will impact your future results.
NETWORKING WITH PEERS
Often competitors from other regions of the country can become valuable resources for referrals and best-practices. Collaboration is the way to approach networking and it can help each other uncover ideas and spark inspiration when they get to know each other on a personal level.
ENCOUNTER NEW VENDORS AND SUPPLIERS
Learn more about the current business climate from these vendors. Discovering innovative products and services for your business is necessary to stay competitive in today’s fast-paced world. Plus, these vendors who serve your industry fully grasp what is happening inside your competition.
POSITION YOURSELF AS AN EXPERT
When you are active in your industry, like customer service, you can develop a reputation as an expert to your peers and your clients. Your expertise will open opportunities such as to be asked to speak at the events and to write articles for their industry publications. Clients feel good about doing business with those that are celebrated by their peers.
Cancellations & Transfers
All Cancellation Requests MUST be submitted in writing and emailed to info@myCSPN.com or faxed to secured 905-477-5544.
A $100 Cancellation Fee will apply per registration,
until March 31st, 2017; after which, no refunds will be issued.
Please note registrations are transferrable at no extra cost.
See more at: http://myCSPN/cancellation policy
The Customer Service Professionals Network (CSPN) reserves the right to change, suspend or cancel event programming and/or speaker appearances in the event enrollment criteria are not met or when conditions beyond our control occur. CSPN will make every effort to contact each person enrolled if conference is cancelled, and receive a 100% refund of their registration fee.
We apologize for any inconvenience.
Past Participants Include